Frequently Asked Questions
Gift voucher
How does purchasing a Cineville gift voucher work?Choose the desired gift duration (4, 6 or 12 months of Cineville) and pick the product that applies to the recipient:
- Cineville for up to 26 years (€18 per month)
- Cineville for 26 years and older (€21 per month)
Add the gift voucher to your shopping cart and complete the payment. After finishing your order, you will receive an email with your digital gift voucher and unique code.
You can share this email and/or code with the recipient, or you can download this PDF and print it on your prettiest piece of paper. Then add the number of months and the voucher code.
The person you are giving the voucher to can exchange it for a Cineville Pass and enjoy going to the movies for free for 4, 6 or 12 months. After this period, their membership will end automatically.
How does redeeming a gift voucher work?
The recipient uses the unique code from the gift voucher on mon.cinevillepass.be/order to order their Cineville Pass. After filling in their information and selecting a start date, they complete the order and receive a temporary Cineville Pass via email. This temporary Pass can be used until the final card is delivered.
How long is a gift voucher valid?
A gift voucher remains valid for 2 years from the purchase date – found in the order confirmation email. Beyond this period, exchanging the gift voucher for a Cineville Pass is no longer possible. The voucher cannot be redeemed for cash.
Where can I find the General Terms and Conditions of the gift voucher?
You can find the General Terms and Conditions of the gift vouchers here: General Terms and Conditions.
To order
I have not received confirmation of my order. What now?
Email us at service@cinevillepass.be with your name and email address, and we will check it for you.
I have not received an email with the gift voucher. What now?
Email us at service@cinevillepass.be with your name and email address, and we will check it for you.
Can I buy a gift voucher if I do not have a Belgian billing address
Unfortunately, this is not possible at the moment.
Would you like to place a business and/or large order?
Send us an email at service@cinevillepass.be, and we will be happy to help you.
Data and payment
What are the payment options?
Payment can be made through Bancontact, iDeal or credit card.
I am unable to pay or complete the order.
Send us an email at service@cinevillepass.be, and we will be happy to help you.
Shipping and delivery
I have not received confirmation of my order. What now?
Email us at service@cinevillepass.be with your name and email address, and we will check it for you.
Can I also receive the gift voucher physically?
You will only receive the gift voucher in digital format. You can download this PDF and print it to obtain a physical copy. Then add the number of months and the voucher code.
Return Policy and Refund
I ordered the wrong gift voucher, what now?
Don't worry! Send us an email at service@cinevillepass.be with your order details. We will cancel your order so you can purchase the correct gift voucher.
Can i cancel my order?
It is possible to cancel your order within 14 days, if the gift voucher has not yet been redeemed. Send us an email at service@cinevillepass.be with your order details, so we can cancel the order.
Other questions
Where can I find more information about Cineville and the Cineville Pass?
Read more about Cineville at cinevillepass.be.
My question is not listed, how can I reach you?
If your question isn’t answered there, please contact our customer service by sending an email to service@cinevillepass.be. We'll assist you as soon as possible.